The Speech

The Gettysburg Address

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Women's right to the suffrage

Read the business article and written discussion (Page 44)

Read the business article and written discussion (Page 44)

From the article Page 44, that talks about presentation technique. Presentation is essential to our daily life. Whether in the classroom or in the workplace. I think that presentations can be used in the future of the business. The presentation must be aware of the need to lead a good presentation.

In presentation,You can speak with confidence, clarity and conviction when you polish your presentation skills. The power of public speaking is a key leadership skill. Your ability to communicate will take you farther than any other skill set. Communicate well. Communicate effectively and communicate your message so that others listen, understand and act.

All speeches should have a definite structure or format; a talk without a structure is a woolly mess. If you do not order your thoughts into a structured manner, the audience will not be able to follow them. Having established the aim of your presentation you should choose the most appropriate structure to achieve it. However, the structure must not get in the way of the main message. If it is too complex, too convoluted or simply too noticeable the audience will be distracted. If a section is unnecessary to the achievement of your fundamental objectives, pluck it out.

Once the speech is over and you have calmed down, you should try to honestly evaluate your performance. Either alone, or with the help of a friend in the audience, decide what was the least successful aspect of your presentation and resolve to concentrate on that point in the next talk you give. If it is a problem associated with the preparation, then deal with it there; if it is a problem with your delivery, write yourself a reminder note and put it in front of you at the next talk. Practice is only productive when you make a positive effort to improve - try it.

Read the business article and written discussion (Page 35)

Read the business article and written discussion (Page 35)

From the article page 35, Talks about the culture of across national communication. Cross-cultural communication is a process of exchanging, negotiating, and mediating one's cultural differences through language, non-verbal gestures, and space relationships.  It is also the process by which people express their openness to an intercultural experience. Communication is interactive, so an important influence on its effectiveness is our relationship with others.

Cross-cultural communication exists when people from differing cultures have reached a certain degree of understanding regarding their differences. For understanding to take place, both people must have some form of knowledge or awareness regarding the norms or customs that exist in each other's culture. Verbal and nonverbal communications can contain implied meanings, as well as certain degrees of symbolism. For successful communication to take place, background knowledge concerning values, norms and perceptions is necessary in order for clear, effective communication to take place. Cross cultural communication is not the sole reserve of the business world. In fact, all of us in one form or another come across situations that require some kind of cross cultural communication and understanding.

Even in your own culture, the verbal and non-verbal communications have different meanings to different people. And just like in your own culture there are miss-understandings happening all the time, and just over simple things where both of you speak the same language. So it is fairly safe to assume that there are going to be miss-understandings in cross-cultural communications as well due to verbal and non-verbal communication having different meanings to different people.

However, in the conversation in cross-cultural. Some learning the basics about culture and at least something about the language of communication in different countries is important.

Telephone Problem Mr.Carr & Mr.Nadimi

-Conversation-

Mr. Carr      : Hello, I’m Mr. Carr, from Stella communications PLC, Birmingham. May I help you?

Mr. Nadimi: My name is Mr. Nadimi. I have problem about machine.

Mr. Carr      : Oh! Really. What happen?

Mr. Nadimi :  machine have trouble.

Mr. Carr       : My company send engineer to fix already.

Mr. Nadimi  : But, your engineer don’t solve a problem.

Mr. Carr       : I’m sorry. I have two suggestion. First, my company will send expert engineer. Second, I  will change a new machine for you. Which all suggestion, we don’t keep the money. What the choice you should?

Mr. Nadimi  : I choose Second, change a new machine for me. What time you can send to me?

Mr. Carr       : within 2 hours.

Mr. Nadimi  : I hope that your company will not you disappointed.

Mr. Carr       : OK. I’m sure.

Mr. Nadimi  : OK. Good Bye.

Summary : Mr. Carr must change a new machine for Mr. Nadimi because engineer don’t solve a problem.

-Fax Message-

Solution

The main idea is the mechanical problems and engineers are problem-solving machines.

STELLA COMMUNICATION PLC.

PO BOX 45, 27 PARKWAY, HALL GREEN, BIRMINGHAM BH56 4TR ENGLAND

PHONE 44 121 312 769/221 FAX: 44 121 312 593

FAX TO: Hamid Nadimi                                                FROM: Peter Carr

Ahmed Al-Hamid & Company

Fax number 966 1 367933

No of Pages (INC. this one):1                                        DATE: 4 March 1995

ATTN: Hamid Nadimi – Operations Director

RE: Peter Carr - Customer Service

Following out your problem. I am pleased to tell you that The company Carr is  Accepts any responsibility for the problem and I  will change a new machine for you.

Thank you for your order. an unexpected shipment delay from mechanical problems and engineers are problem-solving machines.

Sorry for the problem and thank you for the service.

Eating Out

Eating Out Yodyar Restaurant

Host : Good morning , welcome to Yodyar restaurant. May I help you?
Customer : Hello, table for three please.
Host : Right this way. Please have a seat. Your waitress will be with you in a moment
Waitress : Hello, would you like to order now?
Customer : Yes please.
Waitress : What would you like to drink?
Customer : What do you have?
Waitress : We have crystal, est and Red bull.
Customer : I’ll have a Red bull, est and crystal .
Waitress : What would you like to eat?
Customer : I’ll have a Donut please.
Waitress : Wait a minute.
Waitress : Here you are.
Customer : Check, please. How much is it altogether?
Waitress : Just a moment, please. We are checking. 
Waitress : It 350 Bath altogether.
Customer : Here you are. And keep the change.
Waitress : Thank you very much.

Telephone Message : Coffee Shop

Message pads

Clip+Conversation

Welcome to K&P coffee shop

Customer : Hello,There is K&P coffee shop?

Manager : Yes,That's right.Who's calling?

Customer : I'm icezy. What are you having good drinks and food in your coffee shop?

Manager : Yes,I have Vanilla Latte,Caramel Cappuccino and Crape cake.

Customer : Do you have free Wi-Fi for getting work?

Manager : Yes,I have for your work.

Customer : Do you have promotion for frequent customer?

Manager : Yes,I have reward stamp-card for frequent customer.

Customer : The coffee shop have enough seats for your customer or not?

Manager : Oh! Yes,Our shop are enough seating and comfortable for you.

Customer : Your Coffee shop have good location in the center of town?

Manager : Our coffee shop have a good location and convenient.

Customer : Thank you very much for your information.

Manager : That's OK.You're welcome.

Telephone Message 2

Company : Hello,I'm Ploy.The Manager of K&P Coffee Shop.What's your name?

Customer : I'm icezy. Do you remember me?

Company : I remember you,good to hear from you again. May i help you?

Customer : I have problem about The taste of coffee i need change.

Company : Do you have a problem?

Customer : The coffee is bad.

Company : Oh!really. I'm sorry,I will change a new coffee and not keep the money for coffee.

Customer : OK. What time you can send a new coffee?

Company :I will give employees to send your coffee at 2.00pm.

Customer : OK. If you send already and I will check it.

Company : We confident that a new coffee will not you disappointed.

Customer : OK. Thank you.

Letter

South Australia Bank of Commerce

PO box 400 Bondi Junction

NEW SOUTH WALES 2022 AUSTRALIA

John Callam

Product Development

Interlink PLC

250 Charing Cross Road

LONDON WCI 4RD

19 March 2012

Dear John,

Munich International Communications Fair

Thank you for your letter of 15 March 2012 and our invitation. I confirm that we will meet at the Interlink stand at the Munich Fair on Thursday 24 May 2012.

I read your letter and would like to the opportunity to discuss about products and services and I appreciate that you have entrusted to us to work together.

Thank you for invite. It would be very nice if we meet in Munich.  I was wondering if you’d like to join us for dinner. We are to meet around 8.30 for dinner at Hilton Hotel. Hope you can come join us.

I look forward to working together again and meet soon.

Very best wishes

Maria Sanns

Accounts Manager