-Conversation-
Mr. Carr : Hello, I’m Mr.
Carr, from Stella communications PLC, Birmingham. May I help you?
Mr. Nadimi: My name is Mr. Nadimi. I have problem about machine.
Mr. Carr : Oh! Really.
What happen?
Mr. Nadimi : machine have
trouble.
Mr. Carr : My company send engineer to fix already.
Mr. Nadimi : But, your
engineer don’t solve a problem.
Mr. Carr : I’m sorry. I have two suggestion. First, my
company will send expert engineer. Second, I
will change a new
machine for you. Which all suggestion, we don’t keep the money. What the choice
you should?
Mr. Nadimi : I choose Second,
change a new machine for me. What time you can send to me?
Mr. Carr : within 2 hours.
Mr. Nadimi : I hope that
your company will not you disappointed.
Mr. Carr : OK. I’m sure.
Mr. Nadimi : OK. Good Bye.
Summary : Mr. Carr must change a new machine for Mr. Nadimi because
engineer don’t solve a problem.
-Fax Message-
Solution
The main idea is the
mechanical problems and engineers are problem-solving machines.
STELLA
COMMUNICATION PLC.
PO BOX 45,
27 PARKWAY, HALL GREEN, BIRMINGHAM BH56 4TR ENGLAND
PHONE 44 121
312 769/221 FAX: 44 121 312 593
FAX TO:
Hamid Nadimi
FROM: Peter Carr
Ahmed
Al-Hamid & Company
Fax number
966 1 367933
No of Pages
(INC. this one):1 DATE: 4
March 1995
ATTN: Hamid Nadimi
– Operations Director
RE: Peter
Carr - Customer Service
Following
out your problem. I am pleased to tell you that The company Carr is Accepts any responsibility for the problem
and I will change a new machine for you.
Thank
you for your order. an unexpected shipment delay from mechanical problems and
engineers are problem-solving machines.
Sorry
for the problem and thank you for the service.
